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How do I connect Instagram to Bevits?

Bevits connects to Instagram through Facebook, because Meta only allows automated DMs for Instagram professional accounts linked to a Facebook Page. So before you click Connect Instagram, check the three requirements below.

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Requirements

  • An Instagram Business or Creator account. Personal accounts don’t work.
  • A Facebook Page linked to that Instagram account.
  • Full control of that Facebook Page (you must be an admin).
If you already meet all three requirements, skip to step 4.
1

Switch Instagram to a professional account

In the Instagram app, open your profile, tap the menu (☰) and go to Account type and tools → Switch to professional account. Choose Business or Creator and finish the setup.If the option you see is Switch to personal account, your account is already professional.
2

Have a Facebook Page

If your brand doesn’t have a Facebook Page yet, create one at facebook.com/pages/create. It doesn’t need any posts or followers.If the Page exists but someone else created it, ask them to give you Facebook access with full control in the Page settings.
3

Link Instagram to the Facebook Page

Open Meta Business Suite, select the Page and go to Settings → Instagram accounts → Connect account. Sign in with your Instagram username and password to finish.You can also do it in the Instagram app: Edit profile → Page → Connect or create.
4

Connect in Bevits

In Bevits, go to Settings → Instagram and click Connect Instagram. A Facebook window will open:
  1. Sign in with the Facebook profile that manages the Page.
  2. When Facebook asks which Pages you want to use, select the Page linked to your Instagram.
  3. When it asks which Instagram accounts you want to use, select your account.
  4. Keep all permissions turned on and click Save.
You’ll be taken back to Bevits with a message confirming the connection.
If you’ve connected Bevits to Facebook before, Facebook may only show a Continue as [your name] button. In that case, click Edit access (or Edit previous settings) to choose the Page and the Instagram account again. Otherwise Facebook reuses your previous selection.

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Connection errors

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”No Facebook Page was shared with Bevits”

No Page was selected in the Facebook window. Click Connect Instagram again, use Edit access and select the Page linked to your Instagram. If the Page doesn’t show up in the list, the Facebook profile you used isn’t an admin of that Page. Sign in with the right profile or ask for full control access (step 2).

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”None of the selected Facebook Pages has an Instagram Business or Creator account linked”

The Page was shared, but Bevits couldn’t find a professional Instagram account linked to it. Check, in this order:
  1. The Instagram account is a Business or Creator account (step 1).
  2. Instagram is linked to the same Page you selected (step 3).
  3. In the Facebook window, you also selected the Instagram account, not just the Page (step 4).

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”Some required permissions were not granted on Facebook”

A permission was turned off in the Facebook window. Click Connect Instagram again, use Edit access and keep all permissions turned on. They’re needed to read comments and send automated DMs.

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”This Instagram account is already connected to another organization”

An Instagram account can only be connected to one Bevits organization at a time. Disconnect Instagram in the other organization under Settings → Instagram and try again.

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Still not working?

Remove Bevits from your Facebook integrations and connect from scratch: on Facebook, go to Settings & privacy → Settings → Business integrations, remove Bevits and click Connect Instagram again. If the problem continues, contact us at hey@bevits.com.