2026
March
🤖 Automatic Conversation Assignment
Conversations are now automatically assigned to the most suitable agent, with intelligent routing based on availability and history. The system also remembers each customer’s preferred agent to maintain service continuity.
📢 Official WhatsApp Campaigns
Improvements to official WhatsApp campaigns: you can now select header images, view template approval status with visual badges, and receive automatic credit refunds when a send fails.
February
🟣 Shopify Integration
Bevits now integrates with Shopify! Connect your Shopify store to sync customers, products, and orders — and create automations based on events like order paid, abandoned checkout, and customer created.
🎬 Video Sending on WhatsApp
Now you can send videos directly in chat conversations, with full upload and video message rendering.
🌙 Dark Mode in Settings
All settings pages now have full dark mode support.
January
💬 WhatsApp Inbox
We launched the new WhatsApp inbox integrated into the platform. Now you can manage all conversations with your customers directly from Bevits — with search, context menu, deeplinks, starting new conversations, and automatic re-engagement of expired conversations (outside the WhatsApp 24h window).
👥 Teams
Organize your customer service with teams. Now you can create teams, assign members, and route conversations to the responsible team — ensuring each customer is served by the right person.
⚡ Quick Replies with Advanced Templates
Quick replies now support templates with images and interactive buttons, making customer service faster and more professional.
📷 Image Sending in Chat
Now you can send images directly in chat conversations, with preview before sending.
🧠 AI Knowledge Management
New section in store settings to view and manage AI learnings. See what the agent learned from conversations and edit or remove knowledge as needed.
🔍 Product Search by Image
The AI agent can now search products in the catalog using images sent by customers, making recommendations more accurate.
2025
December 22
🛒 Abandoned Cart Data
Now you can see abandoned cart recovery data directly on the Bevits dashboard. How many carts were recovered and how much that represented financially for your store.
December 15
🏷️ Add tags to customers
Now within an automation you have the tags block to add or remove tags from customers. This is useful for improving your customer segmentation and creating more personalized campaigns.
Example:
A shampoo brand can create automatic tags based on the purchased product, such as “curly hair”, “oily hair” or “dry hair” — allowing specific campaigns for each type of customer.
A shampoo brand can create automatic tags based on the purchased product, such as “curly hair”, “oily hair” or “dry hair” — allowing specific campaigns for each type of customer.
December 8
🔍 Filter customers based on products and categories
Now you can filter your customers (and create custom segments) based on purchased products and categories. This is useful for creating more personalized and targeted campaigns for your customers.
Example:
A clothing store can create a campaign for customers who purchased products from a certain category, such as “t-shirts”, “pants” or “shorts” — allowing specific campaigns for each type of customer.
A clothing store can create a campaign for customers who purchased products from a certain category, such as “t-shirts”, “pants” or “shorts” — allowing specific campaigns for each type of customer.
October
📦 Automation for Order Delivered (Nuvemshop)
Now you can create automations for when an order is marked as delivered on Nuvemshop.
Not all Nuvemshop stores have this information available. If you’re not seeing this trigger in your automations, you can send a message to support so we can check.
💬 Message Variations in WhatsApp Campaigns
A WhatsApp campaign can now have more than one message variation, making campaign sending safer and reducing the risk of blocks.
🏷️ Nuvemshop + Bling Integration: Automatic Coupon Redemption
For stores that use Nuvemshop together with Bling, you can now automatically redeem the coupon generated in Nuvemshop through Bling.Just type
coupon:nuvemshop:enter_coupon_code_here in the Internal Notes field in Bling.📱 Filter by Area Code
Now you can filter your customers based on the area code of the saved phone number.Just select “Phone number” + “Starts with” and add the desired area code.
🎨 New Email Footers
We added 2 new footer designs in the email components, making it easier to create beautiful and professional emails.
September 7
👁️ Message Preview
Now you can view the content of the message that was sent to the customer in an automation.
📝 Product Names
We made the product names variable available for you to use in your automations. This makes messages more personalized and attractive to the customer.
September 5
🟢 Bling Integration
Now you have another channel to create message automations for your customers (especially for those who buy at your physical store).One of the most powerful (and awaited) automations is the ability to create Giftback programs for your customers who buy at your physical store.
September 3
📍 City and State Filter
The CRM is one of our greatest treasures here at Bevits.And thinking about improving your experience even more (and helping you be even closer to your customers), we created city and state filters so you can create customer segmentations for those who live in a specific location.📖 See complete documentation for city and state filter
August 23
🚚 Delivery Variables
Now when sending a message or email, you can use delivery variables to personalize the message for the customer.
August 11
📈 WhatsApp Campaign Metrics
Now you can track the results of a sent WhatsApp campaign, knowing exactly which customers purchased within 72 hours after receiving the campaign message.
July 29
🎁 Giftback Launch
Now you can automatically reward your customers with credits back on their purchases! Giftback is here to increase engagement and loyalty in your store.📖 See complete Giftback documentation
What’s New
- ✨ Giftback: Automatically reward your customers with credits back on their purchases!
For support or questions about updates, contact us at hey@bevits.com