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The WhatsApp carousel is a template with multiple cards side by side. Each card has an image, short text, and a button. It is the ideal format for new-arrival campaigns, collections, and product lists.

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Before you start

  • The template must use the Marketing category.
  • Meta requires 2 to 10 cards.
  • Every card must use the same structure: image, text, and one button.
  • The template goes through Meta review, which can take up to 24 hours.
  • The number of cards is fixed in the template. For a different number of cards, create another template.

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How to create the template

  1. In the dashboard, open Official WhatsApp Campaigns and click Create Campaign.
  2. In the 1. Template step, fill in the main message body shown above the cards.
  3. Turn on the Card carousel block.
  4. Add the cards. For each card, upload an image, write short text, and configure the button.
  5. To save time, click Fill with products and choose products from your catalog. Bevits fills in the image, name, price, and link.
  6. Review the preview and click Send for WhatsApp review.
The card button can be a link or a quick reply. If the link contains a variable, it must be at the end of the URL.

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How to use it in a campaign

  1. Create a WhatsApp campaign and, in the 1. Template step, select the approved template.
  2. In the 2. Content step, review the carousel preview.
  3. To use different products in this campaign, click Fill cards with products and select one product for each card.
  4. Continue to the audience, choose the sender, and send.
Fill every card before continuing. If a product, image, or link is missing, Bevits blocks the send so the template’s sample product is not delivered.

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Products side by side in email

The same applies to email: in the product block, turn on Keep columns side by side on mobile so the 3 columns do not stack on mobile.

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Limitations

  • Templates created outside the Bevits editor must be reopened and saved in the editor before being used in a campaign.
  • Product images that cannot be downloaded automatically must be uploaded manually in the card.
  • Approval and content rules are defined by Meta.

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Support

If you have questions about setting up the carousel, contact us at hey@bevits.com.