> ## Documentation Index
> Fetch the complete documentation index at: https://docs.bevits.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Instagram

> How to connect your Instagram account to Bevits and fix connection errors

## How do I connect Instagram to Bevits?

Bevits connects to Instagram through Facebook, because Meta only allows
automated DMs for Instagram professional accounts linked to a Facebook Page.
So before you click **Connect Instagram**, check the three requirements below.

### Requirements

* An Instagram **Business** or **Creator** account. Personal accounts don't
  work.
* A **Facebook Page** linked to that Instagram account.
* **Full control** of that Facebook Page (you must be an admin).

<Tip>
  If you already meet all three requirements, skip to
  step 4.
</Tip>

<Steps>
  <Step title="Switch Instagram to a professional account">
    In the Instagram app, open your profile, tap the menu (☰) and go to
    **Account type and tools** → **Switch to professional account**. Choose
    **Business** or **Creator** and finish the setup.

    If the option you see is **Switch to personal account**, your account is
    already professional.
  </Step>

  <Step title="Have a Facebook Page">
    If your brand doesn't have a Facebook Page yet, create one at
    [facebook.com/pages/create](https://www.facebook.com/pages/create). It
    doesn't need any posts or followers.

    If the Page exists but someone else created it, ask them to give you
    **Facebook access with full control** in the Page settings.
  </Step>

  <Step title="Link Instagram to the Facebook Page">
    Open [Meta Business Suite](https://business.facebook.com), select the Page
    and go to **Settings** → **Instagram accounts** → **Connect account**.
    Sign in with your Instagram username and password to finish.

    You can also do it in the Instagram app: **Edit profile** → **Page** →
    **Connect or create**.
  </Step>

  <Step title="Connect in Bevits">
    In Bevits, go to **Settings** → **Instagram** and click **Connect
    Instagram**. A Facebook window will open:

    1. Sign in with the Facebook profile that manages the Page.
    2. When Facebook asks which **Pages** you want to use, select the Page
       linked to your Instagram.
    3. When it asks which **Instagram accounts** you want to use, select your
       account.
    4. Keep **all permissions turned on** and click **Save**.

    You'll be taken back to Bevits with a message confirming the connection.
  </Step>
</Steps>

<Warning>
  If you've connected Bevits to Facebook before, Facebook may only show a
  **Continue as \[your name]** button. In that case, click **Edit access** (or
  **Edit previous settings**) to choose the Page and the Instagram account
  again. Otherwise Facebook reuses your previous selection.
</Warning>

## Connection errors

### "No Facebook Page was shared with Bevits"

No Page was selected in the Facebook window. Click **Connect Instagram** again,
use **Edit access** and select the Page linked to your Instagram.

If the Page doesn't show up in the list, the Facebook profile you used isn't
an admin of that Page. Sign in with the right profile or ask for full control
access (step 2).

### "None of the selected Facebook Pages has an Instagram Business or Creator account linked"

The Page was shared, but Bevits couldn't find a professional Instagram account
linked to it. Check, in this order:

1. The Instagram account is a **Business** or **Creator** account (step 1).
2. Instagram is **linked to the same Page** you selected (step 3).
3. In the Facebook window, you also **selected the Instagram account**, not
   just the Page (step 4).

### "Some required permissions were not granted on Facebook"

A permission was turned off in the Facebook window. Click **Connect Instagram**
again, use **Edit access** and keep all permissions turned on. They're needed to
read comments and send automated DMs.

### "This Instagram account is already connected to another organization"

An Instagram account can only be connected to one Bevits organization at a
time. Disconnect Instagram in the other organization under **Settings** →
**Instagram** and try again.

### Still not working?

Remove Bevits from your Facebook integrations and connect from scratch: on
Facebook, go to **Settings & privacy** → **Settings** → **Business
integrations**, remove Bevits and click **Connect Instagram** again. If the
problem continues, contact us at [hey@bevits.com](mailto:hey@bevits.com).


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